Privacy Policy 88m — Member Personal Data Protection

88m understands that your trust is the most valuable asset we safeguard. As an online entertainment and betting platform serving Malaysian users, we hold ourselves to the highest standards in handling every piece of personal information you entrust to us.

This Privacy Policy applies to all users who access the 88m website, the 88m mobile app, or any services provided under the 88m brand. It covers every interaction you have with our platform — from the moment you first browse our homepage to every transaction you make as a registered member.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. Beyond mere legal compliance, we believe privacy is a fundamental right of every user, and we strive to go beyond the minimum requirements set by law.

We only collect information that is strictly necessary to provide you with a safe, legal, and quality service. The following are the categories of information we collect:

We may also collect information you voluntarily provide through interactions with our customer support team, feedback you submit, or participation in promotional programmes.

Every use of your personal data by 88m is based on a valid legal basis and clearly stated purposes. We use your information for the following:

• Account Management: Creating and maintaining your 88m account, processing registration, and handling login securely.
• Transaction Processing: Processing your deposits, withdrawals, and all financial transactions quickly and accurately through your chosen payment method.
• Identity Verification (KYC): Meeting anti-money laundering (AML) legal requirements and verifying that you meet the minimum age requirement of 18 years.
• Security and Fraud Prevention: Detecting and preventing any suspicious activity, fraud, or unauthorised use of accounts.
• Service Improvement: Analysing usage patterns to improve the user experience, enhance the platform interface, and introduce relevant new features.
• Customer Support: Handling your enquiries, complaints, and assistance requests more effectively and efficiently.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance before issues become serious.
• Marketing Communications: Sending information about promotions, bonuses, and new offers — only if you have consented to receive them.

88m does not sell, rent, or trade your personal data to any party for commercial purposes. However, there are limited situations where we may need to share your information with certain parties:

• Payment Providers: Required transaction information is shared with payment providers such as FPX, DuitNow, Touch 'n Go, GrabPay, and crypto providers to process your deposits and withdrawals.
• Game Software Providers: Minimum required game session data is shared with third-party game providers to ensure a seamless gaming experience.
• Legal Authority: We will disclose the necessary information to Malaysian authorities if required by a court order, legal warrant, or valid regulatory requirement.
• Technical Partners: IT, cybersecurity, and hosting service providers contracted by 88m are bound by strict confidentiality agreements and may only process your data in accordance with our instructions.

All third parties involved in processing your data are required to comply with security and privacy standards equal to or higher than those we uphold.

88m continuously invests in robust security infrastructure to ensure your data is protected at all times. Key security measures we implement include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and the 88m servers is fully encrypted using industry-standard encryption protocols.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of security to their login process.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious login activity or unauthorised access attempts.
• Regular Security Audits: We conduct regular penetration testing and security audits carried out by independent security experts.
• Internal Access Controls: 88m staff may only access data required for their specific job duties, and all access is automatically logged and monitored.
• Data Backup: Data is stored with multi-layered backups across different data centres to ensure service continuity and prevent data loss.

While we make every effort to protect your data, no security system in the world can guarantee 100% protection against all threats. We therefore encourage you to take personal precautions as well, such as using a strong and unique password and never sharing your login credentials with anyone.

The 88m platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions, remembering language preferences, and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous data on how visitors use our platform — pages visited, time spent, and any errors encountered — to help us improve our services.
• Functional Cookies: Allowing the platform to remember your preferences such as preferred currency, display settings, and game preferences for a more personalised experience.
• Analytics Cookies: Used to understand overall usage patterns and improve the general user experience based on aggregated data that cannot identify individuals.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the 88m platform.

Under the Malaysian Personal Data Protection Act 2010 and global best practices, you have the following rights regarding your personal data that we hold:

88m retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: For as long as your account remains active and in use, we retain all information necessary to manage your account securely.
• KYC and Transaction Data: Identity verification records and transaction history are retained for a minimum of 7 years after account closure, in accordance with Malaysia's anti-money laundering legal requirements.
• Log and Security Data: Access logs and security activity records are retained for 2 years to enable investigation of any security incidents that may occur.
• Marketing Data: If you withdraw consent to receive marketing communications, we will delete or deactivate the relevant information within 30 working days.

When data is no longer needed, we ensure it is securely deleted or anonymised in a manner that prevents recovery or re-association with your identity.

The 88m platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we discover that personal data of a minor has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. This is a protective measure we take seriously for the safety of young individuals.

88m reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services. Each updated version will display a new "Last Updated" date at the top of this document.

For changes deemed significant, we will provide reasonable notice via the email registered to your account or through a prominent notice on the 88m platform homepage before the changes take effect. Continued use of our platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The latest version of the Privacy Policy is always accessible on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 88m, our team is ready to assist you through multiple channels:

• Live Chat: The fastest way — chat directly with our support agents available online 24 hours a day, 7 days a week via the chat icon at the bottom of the platform.
• Privacy Email: Submit your written enquiry to our privacy team at [email protected] — we guarantee a response within 3 business days.
• Help Centre: Browse the FAQ us for answers to the most frequently asked questions about privacy and account security.

When contacting us regarding a privacy request, please include your account username (never share your password), the type of request you wish to submit, and relevant details to expedite processing. All privacy-related communications are handled with complete confidentiality.